1 reviews | Active since May 2021
Pic n pays from hell
Good day ,i am absolutely revolted by service received from pic n pay and their staff ,very unhelpful and ******,i opened a tyme bank account then got a sms stating that i can go to a tyme bank near me to pic up my card ,i went to pic n pay minni market to go and get the card once their i spoke to the cashier at the til just to be told their tyme bank machine is not working and thy are unable to assist me ,i then sent money the amount of R 600 trough my banking app to withdraw money at pic n pay till points ,at the pic n pay mini market in Bethlehem when then i was told by the cashier she dose not have the amount of 600 for me to withdraw she then referred me to the till next to her where i was told the exact same thing and that i should try to draw the money by the kiosk counter i went their and was told that no one used cash today and every one had been paying with their cards so she also did not have any cash for me to be able to withdraw the amount of 600 rand ,i asked to see the manager and was told that the manager is not on duty and got referred to the Pick n pay @ Sechaba mall in Bethlehem ,i went their and asked to be assisted to get my tyme bank card at the money market i was told due to load shedding i they could not help me at this moment ,i ended up giving up and going home as i have no way to withdraw money,the next day i would try again i went to the Pic n pay @ Dialabeng shopping Center in Bethlehem i went to the Money market and explained to them i am trying to get my tyme bank account debit card so that i can withdraw money and get my card ,the lady at the Money market then told me she cannot assist me as her tyme bank machine is out of order and that thy are waiting for it to be fixed she has no idea when this wil be resolved so yet again i got rude assistance by someone who gets paid to work but chooses not to help .i then went back to Pic n pay @ Sechaba Mall i went to the money market trying to get my tyme bank debit card again i queued up waiting to be assisted while in line i saw the lady help at least 5 people to withdraw mony through cash send mony withdraw ,when it was my turn i asked the lady that i would please like to withdraw mony to the amount of 300 rand just so i can put petrol in my car the lady at the kiosk told me she dose not have 300 available for me to withdraw and told me to go stand in the queue at the till point buth the whole time i saw the lady helping people to withdraw money to the amounts ranging between 500 to 1400 up towards 2000 when it was my turn i simply got told she dose not have 300 and i should go and try another till she was being ****** and refused to help me because of my skin colour and laughed at me when i asked her why she could help the other people to withdraw thousands of rand but could not assist me to withdraw the tiny amount of 300 ,i need someone to please please help me i have never felt such humiliation i have a bank account i have money in the bank account yet i am unable to withdraw the money i have no food and have not eaten for 3 days as the only mony i have is in my tyme bank account and i cannot withdraw it from pic n pay
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor shopping experience at this store.
We are busy addressing this complaint with our Management Team who will be in touch with you.
Please refer to this reference number : *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor shopping experience at this store.
We are busy addressing this complaint with our Management Team who will be in touch with you.
Please refer to this reference number : *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
