PIC N PAY PROTEA GLEN MALL IS POOR ON CUSTOMER SERVICE

Pic n Pay (Protea Glen mall) is now giving service similar to what you get at shoprite or Boxer store.

On 2025/04/19 I went to Pic n Pay at Protea glen mall to buy myself a birthday cake to celebrate with my family,

When I got to be next in line to pay The buzzer called me to till number 12 which had a line manager doing something but when I got to the till the line manager moved away, Immediately as the line manager moved the cashier at till 10 called the woman who was behind me in line and started to assist the lady while laughing at me.

I then informed the cashier that instead of laughing at me she could have assisted me, At this point I was irritated and left the cake because I can simply use a different shop where I will be respected.

As I was walking away I thought it would be better if I inform the store manager so I walked to the managers box by the intercom where I found 3 ladies conversating about something so I had to wait for them to finish talking

As soo as they finished talking one of the ladies gave me a look and I continued to ask

"Can I speak to the store manager before I place my complain on Hello peter"

The lady gave me another look and said I was not being clear as to what I want so I repeated myself

"Can I speak to the store manager before placing my complain on Hello peter"

I received the same responds from this lady working for Pic n Pay saying that I was clear in what I want to do so I ended up leaving the store.

THE TIME WILL SOON COME WHERE PIC N PAY FALLS TO THE GROUND BECAUSE OF THE TERABLE SERVICE WE RECEIVE AS CUSTOMERS.

I am slowing getting used to buying my items from your competition and I must say the customer service at PIC N PAY is of substandard.

I don't understand why does PIC N PAY employ people who don't understand what customer satisfaction is

Please make sure that when giving induction to the new employees, you also give a refresher induction on customer service to the management team as well.

POOREST OF SERVICES AT PIC N PAY PROTEA GLEN MALL this branch can be closed siyabonga.