Pic n pay asap-*******-eapecially when they have special they will make ur order an option

I placed an order today at 12:27pm. Called at 14:33p. And I was told my order will be received. It 15:33pm. My order hasn't been receive. Pick and pay asap is not answering. I left a voicemail. No feedback. Why do we have do place online order when we don't get assistance. They other time. Pic and pay over charged me and till date I haven't received my refund. Never there's. I need my money reversed back to my account now. Since it doesn't look like I'll be getting my order anytime soon.