PN
Phindy N
1 reviews | Active since Oct 2024
17 Oct 2024, 21:23
Phindy
I drove all the way to picknpay liquor at hazelpark the one near checkers at Lambton, I was looking for Castel lite that was on special as I saw it in one of the catalogs it was R139 for 12 pack of which I bought it last week from the same store and the special will end on the 22nd of october, but today around 18h51 that special was already removed and when I ask the 2 ladies on the Floor who work there, I was told that they have removed the special because it doesn't discount when they scan from their systems , so I just want to know that how is that my problem as a customer, or was it just a false adverti*****t? It did not sit well with me, cause I believe management should have done something about it and what annoyed me the most is that I then when to the other picknpay liquor at Lambton and the found that special was still on
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Pick n Pay's replyOfficial
21 Oct 2024, 11:12Hi Phindy,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologizes for the poor shopping experience at this store & for the delay in response to your post.
We are busy addressing this complaint with our Management Team who will be in touch with you.
Please refer to this reference number : *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologizes for the poor shopping experience at this store & for the delay in response to your post.
We are busy addressing this complaint with our Management Team who will be in touch with you.
Please refer to this reference number : *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
Pick n Pay's reply21 Oct 2024, 11:12
Official
Hi Phindy,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologizes for the poor shopping experience at this store & for the delay in response to your post.
We are busy addressing this complaint with our Management Team who will be in touch with you.
Please refer to this reference number : *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologizes for the poor shopping experience at this store & for the delay in response to your post.
We are busy addressing this complaint with our Management Team who will be in touch with you.
Please refer to this reference number : *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,