Phenomenal service recovery from Pick n Pay Hypermarket Brackenfell

Big thank you to Pick n Pay on the phenomenal service recovery, well done. To the store manager Vendry Van Wyk, thank you for honouring the purchase of my fridge, by accepting the error made.

Just a note to the Pick n Pay customer service team, managing the email account, The breakdown in service excellence is that your have not built in an escalation process when the enquiry/query have not been closed. Huge frustration is caused when the client must do the follow up.

Hope this process will be revised.