AT
Arno T
1 reviews | Active since Jul 2010
11 Apr 2019, 12:31
Pet Club Products and Pricing Disaster
In your PnP Pet Club email dated 05 April 2019, the Whiskas Meaty Nuggets Assorted (900g / 1 kg) is advertised as R69,99 NORMAL PRICE. Buy x2 for R99,39.
Yesterday I visited Douglasdale PnP to buy x2 Whiskas Hairball Control just to discover that the NORMAL PRICE is R86,99 per 1kg bag.
I also discovered that the hairball control is NOT discounted as per your email.
What the hell is going on ???
This is NOT the first time that I experienced pricing issues at Douglasdale PnP and I never even received a response.
Helpful (0)
Replies (1)0
Replies (1)
Pick n Pay's replyOfficial
12 Apr 2019, 15:58Good day Arno,
Thank you for contacting Pick n Pay.
We appreciate you taking the time to write to us.
We would like to thank you for your valued feedback, kindly be advised that this has been sent through to the Pet club team & management to address & correspondence to your complaint will be done via this team.
Please take note that certain stores may be excluded from certain promotional items.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Pick n Pay Team
Thank you for contacting Pick n Pay.
We appreciate you taking the time to write to us.
We would like to thank you for your valued feedback, kindly be advised that this has been sent through to the Pet club team & management to address & correspondence to your complaint will be done via this team.
Please take note that certain stores may be excluded from certain promotional items.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Pick n Pay Team
Pick n Pay's reply12 Apr 2019, 15:58
Official
Good day Arno,
Thank you for contacting Pick n Pay.
We appreciate you taking the time to write to us.
We would like to thank you for your valued feedback, kindly be advised that this has been sent through to the Pet club team & management to address & correspondence to your complaint will be done via this team.
Please take note that certain stores may be excluded from certain promotional items.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Pick n Pay Team
Thank you for contacting Pick n Pay.
We appreciate you taking the time to write to us.
We would like to thank you for your valued feedback, kindly be advised that this has been sent through to the Pet club team & management to address & correspondence to your complaint will be done via this team.
Please take note that certain stores may be excluded from certain promotional items.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Pick n Pay Team