PT
Perin T
1 reviews | Active since Jun 2013
04 Mar 2025, 10:36
Perthitic
I have been using Pick N pay asap for such a long time, in one week they managed to stuff up 2 of my orders. There is no support online, missing items and I received 4 bags of groceries that is not mine. I called the customer care line, only to be told the matter has been escalated and i cant have a TAT, then i ask to speak to someone that can give me a TAT and i am placed on hold for 15 mins!
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Pick n Pay's replyOfficial
06 Mar 2025, 11:08Good day Perin, Thank you for reaching out to the Pick n Pay Customer Care team.
My sincerest apologies on hearing of the bad experience you encountered with the Asap order.
We value you as a Pick n Pay customer, and this is not what we want your experience to be like.
Please be advised that order number ***6, a refund was already processed.
For your records, please see reference number – *** By proceeding with this request to resolve your complaint, you acknowledge that we will need to share your contact details with the relevant store.
They will be in touch with you as soon as possible to further assistance. Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on ***or email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Kind Regards, Pick n Pay Customer Care team.
My sincerest apologies on hearing of the bad experience you encountered with the Asap order.
We value you as a Pick n Pay customer, and this is not what we want your experience to be like.
Please be advised that order number ***6, a refund was already processed.
For your records, please see reference number – *** By proceeding with this request to resolve your complaint, you acknowledge that we will need to share your contact details with the relevant store.
They will be in touch with you as soon as possible to further assistance. Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on ***or email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Kind Regards, Pick n Pay Customer Care team.
Best regards,
Pick n Pay's reply06 Mar 2025, 11:08
Official
Good day Perin, Thank you for reaching out to the Pick n Pay Customer Care team.
My sincerest apologies on hearing of the bad experience you encountered with the Asap order.
We value you as a Pick n Pay customer, and this is not what we want your experience to be like.
Please be advised that order number ***6, a refund was already processed.
For your records, please see reference number – *** By proceeding with this request to resolve your complaint, you acknowledge that we will need to share your contact details with the relevant store.
They will be in touch with you as soon as possible to further assistance. Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on ***or email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Kind Regards, Pick n Pay Customer Care team.
My sincerest apologies on hearing of the bad experience you encountered with the Asap order.
We value you as a Pick n Pay customer, and this is not what we want your experience to be like.
Please be advised that order number ***6, a refund was already processed.
For your records, please see reference number – *** By proceeding with this request to resolve your complaint, you acknowledge that we will need to share your contact details with the relevant store.
They will be in touch with you as soon as possible to further assistance. Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on ***or email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Kind Regards, Pick n Pay Customer Care team.
Best regards,