Personalised Discount.. or Personally Discounted?

It's been 5 weeks of me driving around gauteng, looking for a store to make use of my 'personal discount' that you've issued me. But to no avail. The discount in particular is the one that's for 1 litre UHT prima pack of C***** milk (I want the Fat Free variant) and it's valid for multiple units.. It's not like I've sat around idly by either. You may recall that I last got one of the managers of the local store to call you (about 2 weeks ago) with the exact same complaint. I want to make use of the 'personal' discount, however, it is expiring today and I'm yet to find a store that has that particular product I'm looking for. I would therefore like for you to reload the discount on my profile so that I can continue in my attempts at finding a store that has the product in stock. Alternatively, re-load the discount, and advise me if the discount would apply if I shopped online? FYI: I checked a on Thursday last week and could not find that product even in your online shop..but it would be nice to know about the above in any case.