1 reviews | Active since Jul 2016
Personal discounts falsely advertised
I am so disappointed with PnP i had a personal voucher off a certain product for multiple units. So I went to buy 2 of these products and after paying and getting home I see the discount only worked for one unit I purchased ! What makes it worse is its not the first time this has happened either with exactly the same product . This is false advertising. And im extremely disappointed in you as a brand for this kind of treatment to a customer.
Hi Claire,
Thanks for taking the time to address your concerns with us.
Please forward us a copy of your till slip, smart shopper card number and advise of the voucher you used to enable us to address this with our team.
Email address : ***
We value you as a Pick n Pay customer and welcome your feedback to improve our services.
Kind regards
Vanitha Venketas
Hi Claire,
Thanks for taking the time to address your concerns with us.
Please forward us a copy of your till slip, smart shopper card number and advise of the voucher you used to enable us to address this with our team.
Email address : ***
We value you as a Pick n Pay customer and welcome your feedback to improve our services.
Kind regards
Vanitha Venketas
Hi Claire,
We have done an investigation into your complaint.
As per the vouchers loaded to customers, the voucher in question states that it is valid for a single unit. Please accept our apologies for any inconveniences caused to you due to the misprint in the communication that went out.
Voucher as loaded to your card: CASH R7.90 OFF BOBTAIL DOGFOOD 1.75KG
Redeemable at all PnP stores
Valid on a single unit
We value you as a Pick n Pay customer and welcome your feedback to improve our services.
Kind regards
Vanitha Venketas
Hi Claire,
We have done an investigation into your complaint.
As per the vouchers loaded to customers, the voucher in question states that it is valid for a single unit. Please accept our apologies for any inconveniences caused to you due to the misprint in the communication that went out.
Voucher as loaded to your card: CASH R7.90 OFF BOBTAIL DOGFOOD 1.75KG
Redeemable at all PnP stores
Valid on a single unit
We value you as a Pick n Pay customer and welcome your feedback to improve our services.
Kind regards
Vanitha Venketas