1 reviews | Active since Oct 2017
Pending accounts
Good day I have just tried to phone you order ********** 032 you deducted r590 but left r596 pending you must release those funds and please tell your staff not to put me on hold for 6 minutes and having no clue what I’m talking about ... please release those funds today And the answer I got I must release it I do not have the money to have 2x the amount deducted from my account I have rep**** this on your Fb account and asked what I must now do for petrol money this will be the ****** last time that I order from you and I have been doing it for 3 years now
Good day Sharon,
Thanks for taking the time to write to us and for choosing Pick n Pay.
We have queried your complaint with our online shopping team and have been advised that once your online order has been invoiced your bank is notified of the amount required for your order.
If your reserve amount is held by your bank for an extended period of time, we ask that you contact your bank and request a release.
Pick n Pay will not be able to release this amount as it is being held by your bank. Please feel free to view the online FAQ's: https://www.pnp.co.za/pnpstorefront/pnp/en/faq
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Good day Sharon,
Thanks for taking the time to write to us and for choosing Pick n Pay.
We have queried your complaint with our online shopping team and have been advised that once your online order has been invoiced your bank is notified of the amount required for your order.
If your reserve amount is held by your bank for an extended period of time, we ask that you contact your bank and request a release.
Pick n Pay will not be able to release this amount as it is being held by your bank. Please feel free to view the online FAQ's: https://www.pnp.co.za/pnpstorefront/pnp/en/faq
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas