MZ
Mbali Z

1 reviews | Active since Aug 2015

16 Jan 2016, 09:41

Pearl said she doesnt give a ****

I went to Pick n Pay Alberton, Lemon tree yesterday and at about 14:45 I was at the till to pay and I was assisted by Pearl. When she handed me my receipt and change , I noticed that there was a shortage of R50. I then told her that I gave her R200 and not R150 that stated on the slip. She said she doesn't want to get a shortage and will have to view the camera to confirm. She still continued to assist 2 customers that were behind me . That didn't make sense to me because I expected her to handle my situation as a priority because I knew that she was at fault. After assisting the 2 customers she went to view footage and I had to wait for about another 5 minutes. Upon her return she acknowledged that I did indeed give her R200 and she apologised with an attitude. When I asked her why she was giving me attitude she said I'm the one that gave her attitude in the beginning when she asked me to forward a trolley. That concluded that it wasn't a mistake but she was just being spiteful. Her arrogance and bad attitude got to me I told her that I'm going to report her bad service on Hello peter she said she doesn't give a ****. Pearl needs to be taught manners and how to speak to customers

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Replies (1)
Pick n Pay
Pick n Pay's reply18 Jan 2016, 09:35
Official
Hello Mbalizwane,

Thank you for taking the time to contact Pick n Pay and for raising your concerns

Please accept our apologies for any inconvenience caused, in respect of your poor shopping experiences at our store.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

Ref Number : ***