JO
Jonanda O
1 reviews | Active since Mar 2012
30 Sept 2021, 10:03
PAYMENT TAKEN BUT ORDER NEVER PROCESSED
Placed an order on ASAP. When I proceeded to checkout, the payment portion was done, and the amount deducted from my bank account, but then there must have been some sort of error because the order was never processed. I contacted them twice. The first time I was told that I will be refunded immediately, but then no communication was send to me. The second time, a ticket was raised and I was told that it will be escalated and that was the end of it. No further communication on when my payment will be refunded. I supposed I will now have to continue to call PnP until I get my money back.
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Pick n Pay's replyOfficial
30 Sept 2021, 10:39Hello Jonanda Opperman,
Thank you for your reaching out to Pick n Pay Customer Care team. We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible.
We would like to apologize for the poor service you received and for any inconvenience. As a valued Pick n Pay customer, we take it upon ourselves to ensure we provide you with the best possible service.
We have urgently requested out ASAP team o reach out to you in regards to your complaint.
By proceeding with this request to resolving your query, you acknowledge that we will need to share your contact details with the relevant store/department. They will be in touch with you as soon as possible to further assist.
Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp: +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for your reaching out to Pick n Pay Customer Care team. We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible.
We would like to apologize for the poor service you received and for any inconvenience. As a valued Pick n Pay customer, we take it upon ourselves to ensure we provide you with the best possible service.
We have urgently requested out ASAP team o reach out to you in regards to your complaint.
By proceeding with this request to resolving your query, you acknowledge that we will need to share your contact details with the relevant store/department. They will be in touch with you as soon as possible to further assist.
Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp: +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
Pick n Pay's reply30 Sept 2021, 10:39
Official
Hello Jonanda Opperman,
Thank you for your reaching out to Pick n Pay Customer Care team. We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible.
We would like to apologize for the poor service you received and for any inconvenience. As a valued Pick n Pay customer, we take it upon ourselves to ensure we provide you with the best possible service.
We have urgently requested out ASAP team o reach out to you in regards to your complaint.
By proceeding with this request to resolving your query, you acknowledge that we will need to share your contact details with the relevant store/department. They will be in touch with you as soon as possible to further assist.
Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp: +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for your reaching out to Pick n Pay Customer Care team. We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible.
We would like to apologize for the poor service you received and for any inconvenience. As a valued Pick n Pay customer, we take it upon ourselves to ensure we provide you with the best possible service.
We have urgently requested out ASAP team o reach out to you in regards to your complaint.
By proceeding with this request to resolving your query, you acknowledge that we will need to share your contact details with the relevant store/department. They will be in touch with you as soon as possible to further assist.
Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp: +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,