SJ
Sandi J
1 reviews | Active since Jul 2020
14 Jul 2020, 22:55
Payment taken but no refund and no responses
On June 25, Order Number #*** payment was processed on my Credit Card issued by Bancolombia (Non SA Bank Card). I was then informed the order was cancelled due to a Covid outbreak at the store where the picking was being done. Its now July 16th, Customer Service has stopped responding despite my asking for the refund to be processed to a credit card in South Africa which I have from Std Bank, they only stay the bank will return. As this is a international transaction, the transaction will NOT reverse, the bank here cannot help. I am simply asking that PNP return my money to either a SA Bank Card or give me a voucher to the value of my order that I paid for.
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Sandi J's updateReviewer Update
15 Jul 2020, 16:49As I have mentioned before and I understand you believe this will work, and it does WITH CARDS ISSUED IN SOUTH AFRICA. This is an international card, so the transaction does not RESERVE it fully processes against my account. I have been doing online transactions for 10 years and every now again I run into this with merchants in South Africa. The Merchant DOES NOT RETURN THE FUNDS to my card, Unless there is a specific new transaction to Bancolombia which can be provided which will be an international transaction, this below is of NO value to me, and PNP or the merchant is still with my money.
Hence. Please either issue this same 'reversal' to my South African Mastercard which I have sent details of, which will be successful or return the value of the transaction to me in a voucher to use on another purchase.
Hence. Please either issue this same 'reversal' to my South African Mastercard which I have sent details of, which will be successful or return the value of the transaction to me in a voucher to use on another purchase.
SJ
Sandi J's update15 Jul 2020, 16:49
Reviewer Update
As I have mentioned before and I understand you believe this will work, and it does WITH CARDS ISSUED IN SOUTH AFRICA. This is an international card, so the transaction does not RESERVE it fully processes against my account. I have been doing online transactions for 10 years and every now again I run into this with merchants in South Africa. The Merchant DOES NOT RETURN THE FUNDS to my card, Unless there is a specific new transaction to Bancolombia which can be provided which will be an international transaction, this below is of NO value to me, and PNP or the merchant is still with my money.
Hence. Please either issue this same 'reversal' to my South African Mastercard which I have sent details of, which will be successful or return the value of the transaction to me in a voucher to use on another purchase.
Hence. Please either issue this same 'reversal' to my South African Mastercard which I have sent details of, which will be successful or return the value of the transaction to me in a voucher to use on another purchase.