Payment off acount but goods not recieved

<p>I went to pick & pay tygervalley yesterday, at the tillpoint the lady swiped my card twice, it showed that it went off my bank account but they refused to give me my goods, telling me the money will go back in my account, day later and no money is back in my account, this is not right, I phoned the store as I stay in Strand a bit far from tygervalley, as the manager said I must phone het, I need tge money, and it defnitely went off my account</p>