LO
Liza-Mari Oosthuizen
1 reviews | Active since Aug 2019
19 Aug 2019, 20:02
Paying for items never delivered from Pick n Pay online
Dear Pick n Pay management. I am now sick and tired of your empty lies! You enrich yourself with the consumers’ money and make empty promises. After AGAIN being promised that my money which you took will be refunded, another month has passed without any joy from your pathetic empty lies. I’ve had enough now. Taking this further now
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Replies (1)
Pick n Pay's replyOfficial
20 Aug 2019, 11:39Hi Liza,
Thank you for taking the time to address your complaint with us.
Please accept our apologies for any inconveniences caused to you and for the poor online shopping experience.
We have done a follow up on your complaint with our Online Management Team and have been advised as per below:
Feedback:
The online store has already processed a refund for you on 25.06.2019 with the following credit note number: ***.
Items refunded:Everfresh Full Cream Uht Milk 1l 2 CK(6) 72.99 145.98 #
Sunlight 2 In 1 Summer Sensations Auto 1 EA 78.99 78.99
The refunded amount would not reflect in your account on the same date as the credit note but may reflect in your account after 3-5 working days as your bank may have internal processes to follow before making the funds available to you.
The Social Media Team has advised that they have sent you a copy of your credit note for your records via your Facebook inbox.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards, The Pick n Pay Team
Thank you for taking the time to address your complaint with us.
Please accept our apologies for any inconveniences caused to you and for the poor online shopping experience.
We have done a follow up on your complaint with our Online Management Team and have been advised as per below:
Feedback:
The online store has already processed a refund for you on 25.06.2019 with the following credit note number: ***.
Items refunded:Everfresh Full Cream Uht Milk 1l 2 CK(6) 72.99 145.98 #
Sunlight 2 In 1 Summer Sensations Auto 1 EA 78.99 78.99
The refunded amount would not reflect in your account on the same date as the credit note but may reflect in your account after 3-5 working days as your bank may have internal processes to follow before making the funds available to you.
The Social Media Team has advised that they have sent you a copy of your credit note for your records via your Facebook inbox.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards, The Pick n Pay Team
Pick n Pay's reply20 Aug 2019, 11:39
Official
Hi Liza,
Thank you for taking the time to address your complaint with us.
Please accept our apologies for any inconveniences caused to you and for the poor online shopping experience.
We have done a follow up on your complaint with our Online Management Team and have been advised as per below:
Feedback:
The online store has already processed a refund for you on 25.06.2019 with the following credit note number: ***.
Items refunded:Everfresh Full Cream Uht Milk 1l 2 CK(6) 72.99 145.98 #
Sunlight 2 In 1 Summer Sensations Auto 1 EA 78.99 78.99
The refunded amount would not reflect in your account on the same date as the credit note but may reflect in your account after 3-5 working days as your bank may have internal processes to follow before making the funds available to you.
The Social Media Team has advised that they have sent you a copy of your credit note for your records via your Facebook inbox.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards, The Pick n Pay Team
Thank you for taking the time to address your complaint with us.
Please accept our apologies for any inconveniences caused to you and for the poor online shopping experience.
We have done a follow up on your complaint with our Online Management Team and have been advised as per below:
Feedback:
The online store has already processed a refund for you on 25.06.2019 with the following credit note number: ***.
Items refunded:Everfresh Full Cream Uht Milk 1l 2 CK(6) 72.99 145.98 #
Sunlight 2 In 1 Summer Sensations Auto 1 EA 78.99 78.99
The refunded amount would not reflect in your account on the same date as the credit note but may reflect in your account after 3-5 working days as your bank may have internal processes to follow before making the funds available to you.
The Social Media Team has advised that they have sent you a copy of your credit note for your records via your Facebook inbox.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards, The Pick n Pay Team