CO
Corné Oosthuizen
1 reviews | Active since Nov 2018
16 Oct 2024, 14:31
Paying for ghost items
Order #***4, placed 10 October 2024. I ordered some groceries on this date, and when I unpacked it I noticed that there is a item missing. Since the 10th I have sent two emails about this issue and no personal response from them. Keep on getting automated replies that they are receiving tons of emails and that the customers should be patient. Items are obviously paid in full. Quantities on the app and actual items received does not match. Use them at own discretion. This is not the first time that I have experienced this using the PnP ASAP app. Previous situations of similar occurance hasn't been resolved either. Also sent e-mails about it without response. Be careful when making use of this app. You pay for items you never received.
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Pick n Pay's replyOfficial
17 Oct 2024, 12:31Good day Corné, Thank you for reaching out to the Pick n Pay Customer Care team.
My sincerest apologies on hearing that the order was delivered with missing items.
Please be advised that we have escalated to the complaint t he Asap team for further assistance.
For your records, please see reference number - ***
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on ***or email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Kind Regards, Pick n Pay Customer Care team.
My sincerest apologies on hearing that the order was delivered with missing items.
Please be advised that we have escalated to the complaint t he Asap team for further assistance.
For your records, please see reference number - ***
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on ***or email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Kind Regards, Pick n Pay Customer Care team.
Best regards,
Pick n Pay's reply17 Oct 2024, 12:31
Official
Good day Corné, Thank you for reaching out to the Pick n Pay Customer Care team.
My sincerest apologies on hearing that the order was delivered with missing items.
Please be advised that we have escalated to the complaint t he Asap team for further assistance.
For your records, please see reference number - ***
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on ***or email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Kind Regards, Pick n Pay Customer Care team.
My sincerest apologies on hearing that the order was delivered with missing items.
Please be advised that we have escalated to the complaint t he Asap team for further assistance.
For your records, please see reference number - ***
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on ***or email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Kind Regards, Pick n Pay Customer Care team.
Best regards,