TC
Tronel Candiotes-strydom
1 reviews | Active since Mar 2009
28 Mar 2020, 12:56
Pay online get nothing in return
Do not Order at Pick n Pay online. We went now to Pick up the Order we paid for and they said it was not ready with no notice they are not doing Pick up orders. I paid and they now said I have to wait 5 days to be refunded. So they took my money and will not give me the food I paid for. They have so little respect for Customers the Managers are not even trying to contact customers to inform them of the situation. They are happy to keep your money and not give you the bought items
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Replies (1)
Pick n Pay's replyOfficial
30 Mar 2020, 08:09Hi Tronel,
Thank you for reaching our to Pick n Pay
Please accept our apologies for the inconveniences caused to you.
We have done a follow up on this order for you and have been advised that this order has not been invoiced therefore we will not be able to process a refund from our side.
Due to an unforeseen temporary supply disruption, many Click n Collect orders were not ready for collection on the selected booked slot.
Please note, these orders will not be cancelled, but will remain in the system until more stock is received. Should you wish the order cancelled please let us know.
This means the following: - The slot selected may not be applicable anymore and the store will process the orders as and when stock becomes available.- We will still place a hold or reserve on the funds – so you will see an amount on hold for the order even though we may not process and pick it for the original booked collection slot.- We will advise you once picked, to collect the order when it is ready.- At this stage, no future collection slots will be available and have been suspended until further notice. We can suggest placing an order for delivery via our website provided that your address is deliverable or contact your nearest PnP Supermarket to order via the Collect Direct service - https://www.pnp.co.za/pnpstorefront/pnp/en/collect-direct We sincerely apologise once again for this and thank you for your patience and understanding.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards,The Pick n Pay Team
Thank you for reaching our to Pick n Pay
Please accept our apologies for the inconveniences caused to you.
We have done a follow up on this order for you and have been advised that this order has not been invoiced therefore we will not be able to process a refund from our side.
Due to an unforeseen temporary supply disruption, many Click n Collect orders were not ready for collection on the selected booked slot.
Please note, these orders will not be cancelled, but will remain in the system until more stock is received. Should you wish the order cancelled please let us know.
This means the following: - The slot selected may not be applicable anymore and the store will process the orders as and when stock becomes available.- We will still place a hold or reserve on the funds – so you will see an amount on hold for the order even though we may not process and pick it for the original booked collection slot.- We will advise you once picked, to collect the order when it is ready.- At this stage, no future collection slots will be available and have been suspended until further notice. We can suggest placing an order for delivery via our website provided that your address is deliverable or contact your nearest PnP Supermarket to order via the Collect Direct service - https://www.pnp.co.za/pnpstorefront/pnp/en/collect-direct We sincerely apologise once again for this and thank you for your patience and understanding.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards,The Pick n Pay Team
Pick n Pay's reply30 Mar 2020, 08:09
Official
Hi Tronel,
Thank you for reaching our to Pick n Pay
Please accept our apologies for the inconveniences caused to you.
We have done a follow up on this order for you and have been advised that this order has not been invoiced therefore we will not be able to process a refund from our side.
Due to an unforeseen temporary supply disruption, many Click n Collect orders were not ready for collection on the selected booked slot.
Please note, these orders will not be cancelled, but will remain in the system until more stock is received. Should you wish the order cancelled please let us know.
This means the following: - The slot selected may not be applicable anymore and the store will process the orders as and when stock becomes available.- We will still place a hold or reserve on the funds – so you will see an amount on hold for the order even though we may not process and pick it for the original booked collection slot.- We will advise you once picked, to collect the order when it is ready.- At this stage, no future collection slots will be available and have been suspended until further notice. We can suggest placing an order for delivery via our website provided that your address is deliverable or contact your nearest PnP Supermarket to order via the Collect Direct service - https://www.pnp.co.za/pnpstorefront/pnp/en/collect-direct We sincerely apologise once again for this and thank you for your patience and understanding.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards,The Pick n Pay Team
Thank you for reaching our to Pick n Pay
Please accept our apologies for the inconveniences caused to you.
We have done a follow up on this order for you and have been advised that this order has not been invoiced therefore we will not be able to process a refund from our side.
Due to an unforeseen temporary supply disruption, many Click n Collect orders were not ready for collection on the selected booked slot.
Please note, these orders will not be cancelled, but will remain in the system until more stock is received. Should you wish the order cancelled please let us know.
This means the following: - The slot selected may not be applicable anymore and the store will process the orders as and when stock becomes available.- We will still place a hold or reserve on the funds – so you will see an amount on hold for the order even though we may not process and pick it for the original booked collection slot.- We will advise you once picked, to collect the order when it is ready.- At this stage, no future collection slots will be available and have been suspended until further notice. We can suggest placing an order for delivery via our website provided that your address is deliverable or contact your nearest PnP Supermarket to order via the Collect Direct service - https://www.pnp.co.za/pnpstorefront/pnp/en/collect-direct We sincerely apologise once again for this and thank you for your patience and understanding.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards,The Pick n Pay Team