1 reviews | Active since Dec 2017
PAY MY POINTS BACK
Good morning I went to check my points last night as i know i had about R300.00 and have been saving them. To my surprise i only had R15.00 left. Pick and pays face book page is full of complaints of the same. I see that there is also no response from pick and pay on there face book page. I have tried a number of times to call them but just get into the loop and no one answers. My mom in law is 81 and has saved about R150.00 and is very disturbed that they have also taken her money. The web now says that they are valid for a year but i know that some mine are less that a year. I am very upset that a company that prides and promotes its self as one of being there for its clients is not. From a customer experience point of view this is just not on. How many clients will stop shopping with you because of this. I really do think that you need to urgently put a program in place in return all the points to client and promote what you say you stand for. I want my points back.
Good day Wendy,
Thank you for taking the time to write to us.
Kindly note Smart Shopper points are valid for 12 months from the time they’re earned. The best way not to lose your PnP rewards is to make sure you spend them from time to time. We always use your oldest points first so use your points to save even more on every day shopping or treat yourself to something special. You can switch points on the app or via the kiosk.
We are sorry you didn't receive the communication that points are valid for 12 months from earning date via our emails or on till slips.
You had 3422 points (R34.22) that had expired. We have escalated to have your deleted points re-instated, the points will reflect within 7 business days.
Kind Regards
Anwar Mooideen
Best regards,
Good day Wendy,
Thank you for taking the time to write to us.
Kindly note Smart Shopper points are valid for 12 months from the time they’re earned. The best way not to lose your PnP rewards is to make sure you spend them from time to time. We always use your oldest points first so use your points to save even more on every day shopping or treat yourself to something special. You can switch points on the app or via the kiosk.
We are sorry you didn't receive the communication that points are valid for 12 months from earning date via our emails or on till slips.
You had 3422 points (R34.22) that had expired. We have escalated to have your deleted points re-instated, the points will reflect within 7 business days.
Kind Regards
Anwar Mooideen
Best regards,