TG
Tanja G

1 reviews | Active since Nov 2014

09 May 2015, 11:43

Pay delivery fee twice for one order

I place an order online for delivery. This delivery was suppose to be a gift I asked in the delivery instructions not to give the receipt/price list to the person as this is a gift - they gave the receipt/price list to the person anyways. This is however not the biggest problem I have. One of the items was not supp**** I called the call center to ask when they will supply it only to be told that it was not in stock and if I still want it I need to reorder it. Why did they not just source it from another PNP, there are many in the southern suburbs after all. But the worst part is I have to pay another delivery fee! Most definitely not impressed! It was suppose to be one order there for they should only charge me one delivery fee.

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Replies (1)
Pick n Pay
Pick n Pay's reply11 May 2015, 09:37
Official
Hello Tweakie,

Thank you for taking the time to contact Pick n Pay and for raising your concerns.

We do apologise for the inconvenience caused, and for the poor customer service received.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

Ref Number : ***