Pay but no Pick

<p>My husband and I have been shopping at our local Queensburgh, KZN branch for the past 13 years and have not been thrilled by this branch's attitude since we moved here. There has always been a slow to react attitude from management but now it has reached its peak. Firstly, there is no customer care manager dressed in red in the branch, never has been and they sure need one! Secondly we have complained about problems in the store verbally in person and online only to be met with unenthusiasm from managers in person. There's no response at all online - their contact us form seems to lead directly to file 13 - I did smell a rat when the auto-response says it will be passed on to management straight away - as if. The most recent attempts were on 24 June (5:32am) and 11 August (3:27pm).The most recent issue has been the non-availability of Nutrific on the shelves for 4 to 5 months in our branch. It took them so many months and with our numerous complaints to actually get to the bottom of the problem that supplier is upgrading the factory but they could not tell us that upfront so we would not waste our time looking on the shelves over & over again and asking over and over. We suggested over two weeks ago that the manager puts a sign up to advise other customers - he says he did but we did not see one, after all we have time to check seeing as it's our local branch. Often when a special is supposed to be offered and they even pin the advert in-store they will not have certain items advertised. I'm registered online and I received regular mailed correspondence on specials, I have even received SMS with Wi-Codes encouraging me to get an item but it is not stocked. Rain-checks are useless as often the item will never arrive or it takes longer than 30 days to be acquired by the branch and how many rain-checks can you keep running around with before you lose enthusiasm. Pricing does not appear on some items and the customer bar-code pricing scanner is almost always not functioning in-store. Delivery for online shopping is not offered at this branch - it even states on the first shopping page that my area is delivered to but only on checkout it says after you waste your time that it is not an area delivered to. I have wasted hours online since the online shopping option started only to have wasted my time in hope. Our branch says to tackle the problem online but as I've said, I get no response to all my enquiries. An in-store manager told my husband that for online delivery he should just drive to the Durban North Hyper and sort it out there as they are the ones dealing with deliveries - what a distance when we want delivery made to us not the other way around! I would just like to be taken seriously as a customer and not be ignored and mollyfied to just keep quiet and put up with it or to just keep chasing my tail.</p>