PAY BACK MY MONEY

I Purchased a Netflix gift card and have been struggling to load it for 4 days now. I contacted Netflix directly and they referred me back to the store TWICE MIND YOU as apparently the gift card was not activated correctly. I go to the store and they have no idea of how to help me. I ask for a refund as this mind you is no fault of mine and am told they will not beable to give me a refund...............................IM STUCK STILL WITH A GIFT CARD THAT IS NOT ACTIVATED PROPERLY AND EACH TIME I HAVE TO CALL THE STORE AND GET TOLD HOG WASH. WHY AM I AS A PAYING CUSTOMER BEING DENIED MY MONEY BACK FOR A SERVICE THAT I DID NOT RECEIVE. NOW ITS MY FAULT THAT THEIR INTERNAL PROCESS IS FAILED AND IM BEING TOLD I CANNOT GET MY REFUND AS THEY ARE WORKING ON THE ISSUE. I JUST WANT MY MONEY BACK BEFORE I CAUSE HAVOK AT THE STORE AND HAVOK IS SOMETHING THAT YOU DONT WANT FOR A HUGE ESTABLISHMENT LIKE YOURS...................... I DONT WANT TO BE A DIFFICULT CUSTOMER BUT I SURE AS HELL CAN AS I AM IN THE CUSTOMER SERVICE INDUSTRY AND KNOW MY RIGHTS AS A CUSTOMER..... I WANT MY MONEY BACK AND YOU SORT OUT YOUR ISSUE WITHOUT ME.....................