1 reviews | Active since Feb 2018
Pay back my money
I switched my points(R107) at their Auckland park branch but was informed by the manager that the points were not diverted into cash and I must contact their head office. After numerous emails, cause nobody answers the helpline nr, I'm still awaiting a response. My wife and I are both smartshoppers but I now feel like they did us in and is taking my hard earned money especially in these hard times. I'm so disappointed and is considering spending my money somewhere else.
Good day Izzy,
Thank you for contacting Pick n Pay, We appreciate you taking the time to write to us.
Kindly accept our apologies for the inconvenience caused. We have escalated for your points to be loaded back into your smart shopper card.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Thabisile Macuacua
Good day Izzy,
Thank you for contacting Pick n Pay, We appreciate you taking the time to write to us.
Kindly accept our apologies for the inconvenience caused. We have escalated for your points to be loaded back into your smart shopper card.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Thabisile Macuacua