Pathtic Service
Pathetic Service
I visited Pick n Pay The Falls and the attitude from one of your cashiers by the name of Nomaswazi Kubeka was appalling. For starters I greet her, she gives the stare and she responds mumbling the word plastic. Then I proceed by providing her my bank card to swipe on the speedpoint and the machine gave an error on about malfunction maybe about 3 times while she was chatting away with her colleague until I asked for her to help. Her response was obviously remove the card an put it back as if I work with speed points. When I confronted her shes like "What the hell did I do?
If I had to rate her service, it would be a big fat 0. My contact number is ********** 343.
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Pick n Pay's replyOfficial
06 Sept 2018, 15:46Good day Sphelele,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received at The Falls store.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Best regards,
Pick n Pay's reply06 Sept 2018, 15:46
Official
Good day Sphelele,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received at The Falls store.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Best regards,