Pathetic Sevice - Mouldy Product

So, I contact Pick n Pay via the customer service email to inform them of a product(mini pitas) that I have purchased that was mouldy way before the best before date. I receive a "wonderful" message from Pick n Pay- that my smart shopper card has been loaded with R35. No response, no apology,nothing. Taking into consideration that I am/ or was a loyal customer, I am utterly shocked. Please take into account that this is not the first time that I purchased mouldy products from Pick n Pay Chatsworth. The amount of monet that I have lost from mouldy purchases is ridiculous. You can keep your R35.