Pathetic service via Pick n Pay ASAP

Shocking service received through Pick n Pay ASAP.

Order # ***. I sent an email query regarding the quality of an item delivered on the same day 13 September and received no feedback. I contacted them again through the chat to us - after days of up and down and standard responses, on 16 September I was told by Bongiwe that it has been sorted and they will deliver my replacement.... Nothing yet again. O followed up again this morning to be sent the same standard messages and now at the end of the working day, excuses as they received alot of orders so it could not be finalised. And that I should login tomorrow again???? I must chase you.. I am your customer, follow up with me... It's been a full business week and nothing was resolved.

What hogwash.. service is pathetic! Why offer a service, well if that's what Pick n Pay calls it and then take people for a ride... Really frustrating and disappointing.

It was a simple query about poor quality items. one never has this issue with Woolies and Checkers same day service.