Pathetic service received from PnP regarding an Online purchase

I placed an online order on Friday 23/11 and selected the click and collect option for Saturday 24/11 between 10am – 2pm. I live in Midrand and the closets collection point was Woodemead PnP.

Most of the items I purchased online were for a function which I was having on the Saturday at 3pm.

When I got to Woodmead PnP on Saturday it was around 11am I was told that the truck delivering the goods was delayed and I should wait 15 minutes. I ended up waiting until 1pm and still nothing. The guy at PnP then said I should come on Sunday at 10am so I had to purchase additional items for my function because I could not get the goods which I ordered online.

Sunday 25/11 comes and I call Woodmead PnP to check if I can collect and I hear once again that my order is not there and I should call the online store. I called the online store and waited for about 10 minutes for assistance then eventually ended the call as no one answered.

I then get a call on Sunday around 4pm to say they are delivering to my home and I was not at home so I asked them to come on Monday 26/11.

Monday comes and they deliver my items BUT the most expensive items (24 miller draft beer and Sea Harvest Hake Fillets) were missing.

I signed for the delivery note and marked that those items were missing and the delivery guy said he would bring it on Tuesday 27/11. I waited until 8pm for the delivery and nothing.

Now I have paid for these goods and have nothing to show for it.

This is such pathetic service. I will never buy from PnP online again. My first experience purchasing groceries online was a total disappointment and I will never do this again.

Regards, Marsheree