KN
Kerisha N
1 reviews | Active since Aug 2019
20 Aug 2019, 15:32
Pathetic service pnp online
Worst experience ever! I had purchased a Washing Machine on their online platform and they had said it was out of stock, so I waited, after waiting and getting no feedback I called the contact center, the consultant (Zama) kept cutting the call and refused to help. I then find out that they no longer going to be stocking the item which no one had told me!, then when I asked for my money back they said its reserved and I need to call the bank inorder to get the money back, and it didn't end there, after many phone calls back and forth I still have not gotten my money back, won't ever purchase from pnp online again, I don't understand why they have the stock available online,If they don't actually have any! .
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Pick n Pay's replyOfficial
20 Aug 2019, 15:55Hi Kerisha ,
Thank you for choosing Pick n Pay. Please accept our apologies for the inconveniences caused to you. We view this incident in a very serious light, and have done a follow up with our Online Team.
Our Team has advised that they have escalated your complaint to our finance department for further assistance.
The reservation amount is normally released to customers by their bank on request however your order is not cancelled therefore there may be a delay in them releasing these funds to you.
Our team has requested for an authorization code to be issued to enable you to get your bank to release funds in to you account.
The Customer Care Team will be in contact with you once they get feedback regarding the reservation amount.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the inconveniences caused to you. We view this incident in a very serious light, and have done a follow up with our Online Team.
Our Team has advised that they have escalated your complaint to our finance department for further assistance.
The reservation amount is normally released to customers by their bank on request however your order is not cancelled therefore there may be a delay in them releasing these funds to you.
Our team has requested for an authorization code to be issued to enable you to get your bank to release funds in to you account.
The Customer Care Team will be in contact with you once they get feedback regarding the reservation amount.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Pick n Pay's reply20 Aug 2019, 15:55
Official
Hi Kerisha ,
Thank you for choosing Pick n Pay. Please accept our apologies for the inconveniences caused to you. We view this incident in a very serious light, and have done a follow up with our Online Team.
Our Team has advised that they have escalated your complaint to our finance department for further assistance.
The reservation amount is normally released to customers by their bank on request however your order is not cancelled therefore there may be a delay in them releasing these funds to you.
Our team has requested for an authorization code to be issued to enable you to get your bank to release funds in to you account.
The Customer Care Team will be in contact with you once they get feedback regarding the reservation amount.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the inconveniences caused to you. We view this incident in a very serious light, and have done a follow up with our Online Team.
Our Team has advised that they have escalated your complaint to our finance department for further assistance.
The reservation amount is normally released to customers by their bank on request however your order is not cancelled therefore there may be a delay in them releasing these funds to you.
Our team has requested for an authorization code to be issued to enable you to get your bank to release funds in to you account.
The Customer Care Team will be in contact with you once they get feedback regarding the reservation amount.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team