Pathetic service PnP ASAP!

On the 10th August 2024 I placed an order with PnP ASAP. The N1 City branch I ordered from advised on the app that I would receive my order at 16:30pm. After 16:30pm the app kept on updating with an extra 30min. Around 5pm I decided to contact the contact centre who advised me that my order is being picked and would be delivered within the next 30min. An hour had passed already and I called again just for them to tell me the store closed and my order would only be delivered the following day. I advised that I would not be home during the day to accept my order and that they should do a refund. The contact centre agent completely ignored my request and the following day the items was delivered to my neighbour whom I've never spoken to. The driver advised my neighbour that she needs to take it as he cannot take it back to the store. When checking the items I noticed I received 2 incorrect items and 1 of the items was missing. Again I needed to contact the contact centre who isn't very helpful to begin with. I told them I do not want the funds credited to my PnP wallet as I no longer want anything to do with PnP because of the poor service I received. I asked them to credit the funds to my bank account as they have my card details. The email I received advised it would take 3-5 business days. The 5 business days had passed and still nothing. When making contact with them yesterday I was told the payment was never processed and I now need to wait 10 business days. Giving me all this **** about the bank being the problem not knowing I actually use to work for the bank. Your service is pathetic! The next time you want to copy Checkers60sixty make sure you have a proper plan in place because you guys clearly don't know what you doing!!!