Pathetic service mall at reds pick n pay

I really dnt knw wat customer service is thought at this store.its really bad.i went in 2day bought the 2slabs 4 40rands wen i gt 2the till dnt ask me how it broke so i told da cashier while u get the cigs im going 2change this her reply 'but its going 2break when u eating it' ***? To make it worse customers behind asked y the delay n then wen i get bk they all having a holly convo about the choc that will break anyways wen i eat it .1stly i thought i was paying n its my ryt 2get a good item .2ndly instead of ur cashier gossiping she cud have just told the customer that the customer is just gone 2change an item not make a mockery n joke of me!this was very insulting n i was purchasing the item 4 a sick family mem u want me 2take them a broken choc .the cashier tebogo was very insulting n i cannot believe her mocking me like that disgusting!