BW
Barry W

1 reviews | Active since Mar 2009

26 May 2017, 15:14

Pathetic service , going back to Spar

<p>Thought I would buy some Pizza`s from Pick n Pay Mulbarton for the family , stood at the counter for 15 minutes ,every person behind the counter saw me and ignored me , eventually one of the ladies shouts at me you must take a ticket over there and come to the other counter or you wont get served , ??? what ticket ,over where , eventually found a rickety stand with tickets in it , display said #68 , im 71 , after 5 minutes 6 people without tickets had been served and it was still on 68 , went to the manager counter to complain , said to her where is a signboard that says you must take a ticket , ( i dont know about it ) she says OUR customers know you must take a ticket , thats fine im no longer youre customer , YOU SAID SO , so back to the FRIENDLY Spar around the corner from me.</p>

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Replies (2)
Pick n Pay
Pick n Pay's reply26 May 2017, 15:41
Official

Good day Barry,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received.

We view this incident in a very serious light and do not condone this sort of behavior at our stores.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas

BW
Barry W's update06 Jul 2017, 11:26
Reviewer Update

I didnt really expect any feedback , and I recieved none , not a phone call , not an sms , NOTHING , GREAT Service PnP, I now do the bulk of my shopping elsewhere .