Pathetic Service from Siphiwe

<p>I bought some items from Pick n Pay (either Nothgate or Greenstone or possibly Hyper by the Sea, I just cannot recall) probably last year Sept/Oct.</p> <p>Nevertheless, I went into Northgate and explained to the refunds person and she was not able to make a decision so she offered to call the manager on duty, Siphiwe.</p> <p>As he was walking and coming to the refunds section, I could see that he has an attitude just by the way he was approaching the counter.</p> <p>Anyway, explain to him the situation and I could understand that I did not have the receipt but this person is a really poor manager, with no customer ettiquette or customer services.</p> <p>He didnt have the decency of greeting me when he arrived, just merely shook his head, I had to tell him hello.</p> <p>I explained the situation etc and he was like not listening and said this is not from Pick n Pay and the toothbrush Pick n Pay never sold and that he was working there for 30 years and going on and on........ with his attitude as well. He said they never sold the complete brush and just the upper part and he said theres also alot of **** products (or to that effect)... I mean the product was in the packaging unopened.</p> <p>And he was like you dont even know when you bought it and from where you bought it, like really!!!</p> <p> </p> <p>Its actually pathetic to deal with someone who is a manager and has such poor interpersonal s****s and when I said to him you actually have an attitude, he was like "Oh yah, now you telling me I have an attitude because I donot want to help you and I am refusing to refund you" - that was not my point, as I mentioned, I saw his attitude just by the way he was walking to the refund counter.</p> <p>I myself manage a team of supervisors and agents and I know attitude when I see it.</p> <p> </p> <p>That being said, his insinuations was that I had not bought the items from Pick n Pay, which was really what made me frustrated was his insinuation and his attitude, it was just pathetic.</p> <p>All Mr Siphiwe could have said was "Sir or address me by my name", which he did not have the deceny or mannerisms as a manager to ask me and say "This brush we donot stock ANYMORE (as I bought it from Pick n Pay) and I can help you and check with our area or regional manager what we can do and as for the Nivea body wash, I can help you refund that as it is something we do sell now", that is all that was needed.</p> <p> </p> <p>This managers service is just pathetic, I dont know how he is a manager as he professes he is from the groceries section and his attitude stinks.</p> <p>Pick n Pay, please invest in some training for your staff on how to handle customers and especially how to approach customers, these managers donot own the store, its us customers that support your store that brings in business.</p> <p> </p> <p>Anyway, I dont expect much from Pick n Pay, you have lost me as a customer, this is a terrible incident which I will not shop at your stores again.</p> <p>All I wanted was a credit for the items (not even a cash refund), to purchase something else within your store and this is the end result, a pathetic manager who cannot understand and help customers, who thinks he is the "man" and that he owns the store and that he has the dam odersity to insinuate that those items where not from Pick n Pay.</p> <p>How can I buy the items somewhere else and come to Pick n Pay to return???</p> <p> </p> <p>Anyway, I dont know if you can or will help (actually, I donot care) as I am so frustrated and disappointed with the service from this man, it ruined my Sunday.</p> <p>All I wanted was like a credit not for the Braun Oral B Electric Toothbrush and Nivea body wash and he could have used his discretion and management s****s (which he probably never has) and tried in someway to help even if it was just with the body wash for now!!!</p> <p> </p> <p>Shocking after service and from me end, if I was rude and out of line, I apologies and I do understand the policy of returns, especially that I had no slip.</p> <p> </p> <p>If Pick n Pay wants to retain me as a customer, fix this man first, send him on training and get managers who know how to handle customers and interact with them, I wonder how this manager interacts with his staff!!!</p> <p>And then, if you can just credit the items and I will purchase something else from Pick n Pay to that value</p> <p> </p> <p> </p> <p>Thanks</p>