PATHETIC SERVICE FROM PNP ON-LINE SUPPORT CALL CENTRE

<p>For the past week I have been trying to change my delivery address on the website. My suburb is not logged listed, but I am sure it is an oversight. I see their delivery trucks a few streets away from me. I am about 5 km away from PNP Hypermarket and 2 km away from Soneike PnP.</p> <p>Firstly the call centre did not respond for 2 days on my first email, then they did not fully read the mail. I sent 3 mails. 3 years ago when holidaying in George, the address was also not listed, but Iwas quickly phoned back by a IT person who admitted it was an oversight and even loaded the addresss for me.</p> <p>This week I phoned twice, today the last time. The call centre ladies' manner is still comparable to the 90's period which gave call centres a bad name and angered customers instantly, a negative attitiude . They do not listen, repeat their story constantly, as if i did undertand it the first time. They are very reluctant to follow up and get back to me and clearly do not have faith in the support if it was escalated. They all sound tired and overworked. Not having an on-line call centre would be better.</p> <p>The website also needs attention. The area for logging problems is not funtional, thus rather just leave an email address and not a form to be filled in. A very frustrating process. I am alone and recovering after an operation. Wishful I thought PNP on-line was an option, but sadly have to now get a wheelchair and Uber to get to the closest shop.</p> <p> </p>