Pathetic service from pnp asap

I need urgently assistance it;s been 3 weeks and no resolution or any assistance , logged emails but just get closed without resolution

order#***7

Brought me incorrect porcelain sets which i return to Hyper ottery and was informed that asap would log refund for the item, it's been 3 weeks and still no refund or any feedback

why offer service if this is how you treat customers