Pathetic Service from PnP and RCS

I've been trying to sort out my Mom's PnP account for a week now. From trying to call them, to sending emails and even trying to find help on their WhatsApp number to no avail. When asked to have the number for a manager I get the call center number. My mom paid her PnP store account on the 28th of June, still she can't use her card on the online store as this has somehow not been updated. Now, in the whole of PnP and RCS absolutely no one knows what the reason is for this or how to sort it out. In the meanwhile, she can't use her account. Absolutely pathetic service that is given, and once again Corona is given the blame due to working remotely.