1 reviews | Active since Feb 2018
pathetic service from Pick'n'pay customer service
I logged a complaint to Pick'n'pay months ago regarding milk which leaked, went sour and had to be thrown away. after contacting them numerous times, mainly via email. not once was i contacted by PnP to explain which steps will be taken to rectify the matter. the last email i sent to them they responded stating the matter has been resolved and a letter and gift card was sent to me. WHEN and to WHO have they send this gift card to???? the "gift card" which was sent but not received was only for 1 measly carton. from the pics which was sent to customer service you can clearly see more than one carton as it was nearly a full 6 pack which was thrown away. i am disgusted at the pathetic and poor customer service received from Pick'n'Pay
Thank you for taking the time to address your concerns with us. Please accept our apologies for the poor product quality.
We see on your profile our Corporate brands team advised that since there was no proof of purchase provided to our team that is the reason why only one unit was refunded & had it been that you had a Smart Shopper card swiped at point of sale we would have had access to view your shopping history & use that as proof of purchase.
The Gift card was sent to the below address, please advise us via email or any of our platforms, if that is your correct address for us to follow up with for you with the Corporate brands team.
7 Hoek CloseLansdowne
Cape Town
7779
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards,
Pick n Pay Team
Thank you for taking the time to address your concerns with us. Please accept our apologies for the poor product quality.
We see on your profile our Corporate brands team advised that since there was no proof of purchase provided to our team that is the reason why only one unit was refunded & had it been that you had a Smart Shopper card swiped at point of sale we would have had access to view your shopping history & use that as proof of purchase.
The Gift card was sent to the below address, please advise us via email or any of our platforms, if that is your correct address for us to follow up with for you with the Corporate brands team.
7 Hoek CloseLansdowne
Cape Town
7779
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards,
Pick n Pay Team