NI
Nabila I

1 reviews | Active since Jul 2019

17 Jun 2021, 12:40

Pathetic service from Pick n Pay (TV REMOTE)

I’ve been going to the Pick n Pay Hyper in Prospect (Durban North) WEEKLY since the end of April, attempting to purchase a remote for my AIM 55” UHD Smart TV to no avail as they claim to be out of stock of, both, the AIM universal Smart tv remote and the One for All 8 in 1 remote with no possibility of getting stock. The AIM customer service hotline simply rings and they do not reply to emails. The Pick n Pay facebook page insists via messenger that I must purchase the 8 in 1 remote online via the website from the South Coast Branch and refuse to understand that the South Coast brand will not deliver to me in Overport (and, yes, I have repeatedly mentioned my location). PATHETIC SERVICE FOR 2 MONTHS! And still no remote!

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Replies (4)
NI
Nabila I's update21 Jun 2021, 10:31
Reviewer Update
Pick n Pay STILL hasn’t called me back. These false promises don’t help anyone
Pick n Pay
Pick n Pay's reply25 Jun 2021, 07:32
Official
Hi Nabila,

Neren is from Durban Hyper and not from South Coast Hyper.

We have made arrangements for this remote to be sent to Durban Hyper for you. As per our previous message to you we have notified  you that Neren is at Durban Hyper.

Kindly contact Neren at Durban Hyper on the number previously provided to you to pick up the remote.

Kind regards,
The Pick n Pay Team
NI
Nabila I's update27 Jul 2021, 11:41
Reviewer Update
After repeated calls to Pick n Pay Prospect and going to the store today, I STILL DO NOT HAVE THE REMOTE.
NI
Nabila I's update27 Jul 2021, 11:43
Reviewer Update
Kindly note that this is ongoing since April