1 reviews | Active since Feb 2018
Pathetic service from pick n pay Pavilion.. Stay away
I Had another fallout with pick n pay Pavilion today Thursday the 8th of August .. They still don't care about their customers.. I have been buying from Pick n pay Pavilion for the past 4 years and I am livid..I am being refused service from the Sigarette counter once again.. I had the same complaint in 2018. I asked for a packet of Sigarettes and a monster.. I wanted to pay for my pie also at the Sigarette counter and I was refused.. I was told I can pay for my Sigarettes and monster and that I need to go stand in another que to pay for my Pie.. What the hell is this about.. The manager called me to the office.. His approach was very intimidating.. He asked me what is my problem.. The way he asked really got me upset.. I asked him is he interrogating me, I told him his attitude thewards me is not right.. I got so upset and told him to **** off, I don't need this **** service from your store.. He took me by the arm and pushed me out the shop.. This is totally nonsense I expect a apology from this idiot that knows nothing about customer service .. I will take this matter further I posted this on hellopeter. Instagram, Facebook and kzn complaints and still no one bothered to get back to me.. This manager does not know a thing about customer service, I was literally chased out the shop and I buy from pick n pay Pavilion everyday.. I just bought groceries of almost 6k a couple of days before.. I have spend thousands with the pathetic shop and I get treated this way. Pick n pay Pavilion must fall. I had to get centre manager to come sort out this issue.. The Regional manager was standing in the front of the shop giving me bad looks whan I came back with centre management how can you upset customers like this.. I see there is so many complaints about this shop.. Why the hell does people still shop from them.. You can spend thousands with them and they will ask you to leave the store when you complain about Pathetic service.. I want Headoffice to make contact with me as I will go lay a charge of ************, never have I been so humiliated on my life.. I advise all to take your business elsewhere as this is how you get treated from a store that you support daily.. Never will I spend another cent in this messed up shop..
Thank you for choosing Pick n Pay.
Please accept our apologies for the inconvenience caused.
We were unable to escalate this since you did not provide us your contact number. We will escalate this along with your Facebook complaint once you have inboxed us your number.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Pick n Pay Team
Thank you for choosing Pick n Pay.
Please accept our apologies for the inconvenience caused.
We were unable to escalate this since you did not provide us your contact number. We will escalate this along with your Facebook complaint once you have inboxed us your number.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Pick n Pay Team
