Pathetic service from Pick 'N Pay online shopping
My order was due for delivery on Tuesday afternoon. It was not .
I have been calling and requesting it since. I keep being told I will be called back. Pick 'n Pay conveniently took my payment but now will not deliver my goods. It was my first time using this online service for my monthly groceries and has proven to be such a failure. This is what Pick 'n Pay believes is good customer service! Taking money and not providing goods! Offering convenience but delivering only more admin!
Please return my money or deliver the goods today or expect a legal letter on this matter.
Hi S****ha,
Thank you for choosing Pick n Pay and your recent online order.
Please accept our sincere apologies for the poor online delivery service received.
As per our telephonic conversation please find your tax credit note number below for the yoghurt that was not delivered.
Credit note number: ***
Product : PnP Live Well Fat Free Strawberry
Amount : R25.99
Please allow 3-5 working days for this amount to reflect in your account.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Vanitha Venketas
Hi S****ha,
Thank you for choosing Pick n Pay and your recent online order.
Please accept our sincere apologies for the poor online delivery service received.
As per our telephonic conversation please find your tax credit note number below for the yoghurt that was not delivered.
Credit note number: ***
Product : PnP Live Well Fat Free Strawberry
Amount : R25.99
Please allow 3-5 working days for this amount to reflect in your account.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Vanitha Venketas