Pathetic service from Pick n pay hyper by the sea

When purchasing samsung appliances from pick an pay hyper by the sea, make sure you speak to Samsung and check the service they provide for the appliance. Otherwise it can cost you your warranty/guarantee.

I purchased a 65 inch Television on 30 April 2021, installed and setup on 22 May 2021, all because the sales person, merchandiser and Management was not aware of the service Samsung offers.

After me giving managent contact details of whom to speak to at Samsung on the 1 May 2021 they still did not investigate as promised and Nirans responses confirmed to me that they had not spoken to Samsung. After numerous calls to Samsung, who adviced me that Pick and Pay need to arrange delivery, setup and installation, management from pick and pay hyper by the sea was still adamant, that the service is non existant and did not knowledge my claim.

After approximately 3 weeks giving me the run around costing me additional money and time and hours of stress, They suggest that I get my own installer. I was told by Samsung that if I get a non credited Samsung installer, my warranty/guarantee will not be valid. The fact that I got a private person to deliver, was a risk I took, without being informed by Pick n Pay hyper by the sea.

Sending a written complaint to Pick n pay Head office 2 times, still no service or feedback from them.

Eventually, I made contact with Jamie Pieters from pick n pay complaints on 18 May 2021 telephonically. He referred my claim and complaint to Elisha Parbhoodeen, within 24 hours it was resolve , making the necessary arrangements.

Excellent service from Jamie and Elisha, not only did they resolved my query but followed up as promised, unlike Pick and Pay Hyper.

This to me is Team work.

I forwarded an email to the store Manager as well. He did not knowledge my email as of date.

This service from Samsung applies to a selection of their appliances.

Speaking to a random sales person at Game store, checking for a bracket, she gave me a wealth of information regarding the Television and wanted to know why the installer does not supply it, compared to the knowledge that I was feed by Management of Pick and pay is pathetic .

Pick and Pay hyper proved to me that Customer service did not matter. Investigating further, would have made them knowledgeable, regarding the service Samsung offers for their specific range of Television and all the appliances that carry the same services. They would also be made aware that the brackets will need M8 ***** that are not included .

This will allow them to offer this service to their loyal customers.