Pathetic service from Pick n Pay

I placed an order at 8:33am, delivery was scheduled for 9:30am. At 10:30am I called the online customer service only to be told that my order was 5 minutes away from me and I was provided with the driver's number . At 11:15am I still didn't receive anything so I called the driver, who's phone has been switched off. I call the call center again only to be transferred to the ASAP department and to hold on for another 20 minutes without no response. I called them again and this time I let them know that I was not accepting this kind of service. An agent answered and then informed me that my order wasn't collected as yet. Imagine the nerve, first it was with the driver then it wasn't collected and I was even provided with the driver's number. This is the last I will be using the app to purchase anything from Pick n pay. It's now almost 4hrs and I still haven't received anything.