1 reviews | Active since Feb 2016

30 Nov 2016, 15:46

Pathetic service from Pick n Pay

<p>25 November I went to Pick n Pay world wear to purchase the black Friday omo auto deal. They were sold out. I then went to 3 other stores with no luck. I got to pick n pay campus square around 4pm only to witness staff members coming from the stock room with the omo auto deals heading for the tills to pay yet the shelves were empty. I then placed an order online. I immediately received a confirmation email. on Monday, 28 November I received an SMS reminding me to collect my order at Pick n Pay on Nicol on Tuesday, 29 November. When my husband arrived at the store he was told they have no record of the order. Your service is dismal!</p>

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Replies (1)
Pick n Pay
Pick n Pay's reply01 Dec 2016, 10:32
Official

Good day Bianca,

Thank your for taking the time to address your complaint with us.

Please accept our sincere apologies for the inconveniences caused to you.

We are busy addressing your complaint with the relevant management team.

Please forward your online order confirmation email to *** to enable us to address this with our online team. (***)

Kind regards,

Vanitha Venketas