Pathetic service from online shopping

<p>I placed an order on the 26 July and was only able to book a slot on the 31 July between 13:00-14:00. That time came and went and I phoned the customer service line at 15:20 to find out where our order was. They told me there was a problem with the invoicing and if they could please book it for the next day 01 August and she would make sure they could try get it to us by 10am. I waited for them, still nothing, so I phoned again. The guy then told me that they would deliver by 12pm hopefully before that. Again still nothing!!!!!!! So I phoned them again to then hold on for the lady for about 15 minutes for her to come back on the line and tell me she can't get through to them nobody is answering!!!! She told me she would keep trying them and would get back to me. So here I wait at 14:10 over 24 hours from when the stuff was suppose to be delivered with still no groceries or anyone having phoned me back, with no idea when we will actually receive it. And to top it off this is not for me personally this is for my work that I have ordered for and we have run out of everything!!!! And what are the chances of us getting back our delivery time slot fee???????? PATHETIC!!!!!!!</p>