Pathetic Service From Management 0 Star Rating

On the 24th March 2020, I have been to Pick n Pay Woodmead to buy a fridge and was approached by the sales guy, I then spoke to him about different brands of which there was no stock of, I then made a decision to buy another brand and they still didn't have stock of that as well. he wanted to sell me a Demo model for full price, I wasn't happy. I then approached the sales lady and asked her to contact Pick n Pay Northgate and find out if they have stock and I will go there. she then called me on my cell, as I have left the store and advised I should go speak to Lucas at Northgate. I then rushed to Northgate Pick n Pay and spoke to Lucas, So from initially shopping for a fridge for R5000 I bought a Defy side by side fridge for R10999.00 and was not advised that for R1 MORE I COULD GET AN EXTRA STICKER FOR THE JAMIE OLIVER KNIFE PROMOTION I approached a manager and bought something else to get an extra sticker making it 110 stickers. I was promised delivery the next day. The fridge arrived with 2 delivery guys that could carry the fridge as they were banging it against the walls etc. I then examined the fridge as they left and found there were shelves missing and the fridge door was not aligned. I took pictures and sent it to Ntombi as per Lucas's request as she is his manager. she didn't respond to my messages nor did she call back to apologize and assist with fixing the problem. I eventually went to the store and collected only 1 shelf which was the incorrect colour and told Lucas I will fix this after the 21-day lockdown, and showed him a picture of the unaligned door, of which he ignored, frustrated of being in a crowded place I left. I made 13 calls to Lucas to fix this and he kept saying he must speak to his manager. I'm now irate and frustrated, I asked them to refund my money and fetch the fridge, as I can take my business elsewhere. Lucas spoke to Ntombi (His Manager) who arrogantly requested that I bring back the stickers and collect my refund. After spending just over R11000 all she could ask for was stickers? Pathetic service. I will never shop at Pick N Pay again. I just want my money back.