Pathetic service for orders placed on the ASAP platform

Utter Disgust and Frustration with Pick n Pay ASAP Service

I am absolutely disgusted and disappointment with the pathetic service I have received from your ASAP delivery platform amd Pick n Pay.

Today, I placed an order through the ASAP app and tracked the driver as usual. Suddenly, the connection was lost, and there was no communication from the driver whatsoever. Despite sitting patiently waiting for the call to be let in, the driver failed to contact me and simply took my order back. Meanwhile, the app confusingly showed that my delivery was still being picked up. I thought maybe it was an app glitch, but the Pick n Pay app is notoriously unreliable and frustrating on many occasions.

Then, to add insult to injury, I received a message stating that my order was canceled—with zero explanation or apology. This is not an isolated incident. On a previous occasion, an item I ordered and paid for was not delivered at all. I emailed Pick n Pay multiple times about the missing item and received absolutely no response. Instead, my complaint was simply dismissed without resolution.

Your customer service is shockingly bad. The lack of communication, the app’s poor performance, and the total disregard for your customers’ time and money is unacceptable. Honestly, when it comes to service, Pick n Pay can learn a thing or two from Checkers 60/60. They clearly understand their customers and prioritize efficient, reliable delivery—something Pick n Pay sorely fails at.

I demand an immediate explanation and a proper resolution for both today’s fiasco and my previous unresolved complaint. Frankly, at this point, I am reconsidering whether to continue shopping with Pick n Pay at all.

Disgusted and disappointed.