Pathetic service..

Pick n Pay grocery on 58 Strand St, Cape Town.

I had the worst experience with rude management who goes by the name Collet not even willing to assist telling me they are not at fault. They did not even check all the Facts!!

I got a voucher and went to pick n pay on the 09/10/2020 and purchased for an amount of R244.97. The teller told me the voucher was not successful and I had to pay with my bank card.

On 12/10/2020 I went back to buy again with the voucher all to find out there is a balance of R5. 03 meaning they double charged me. Since I went there around 4:45pm they told me to get back today and I understood its a technical error.

The R5. 03 was also taken with my voucher currently at R0 balance

I was very patient and happy that they will try and resolve this the following day

Went back today and was referred to the manager who said to me its not their fault the voucher went off as the system was offline. I should consult webtickets to reverse the voucher. Funny enough it was not offline as I purchased from the same teller.

What I need urgently is the amount taken from my bank account urgently!!!!!!