PATHETIC SERVICE

I think it's ridiculous that there's no extension to collect the Jamie Oliver knives, I had an issue with the item I purchased and the matter was resolved only on the 20th of August 2020, this was after the cut-off. this matter started on the 24th of March 2020 the manager said they want the stamps back for the item I bought because I wanted a refund. The refund never happened either, they just replaced the item without my approval. some of us spent over 15 thousand rands and lockdown happened. Spar has extended the date for loyal customers to collect their Pyrex dishes. Now people should know where they must shop, Spar cares for their customers. I'm now done with Pick n Pay. Never shopping there again. got a rain check from them on the 12th of August 2020 for a TV and still no callback. Customer service is Pathetic