KS
Kim Sebastian-Khan

1 reviews | Active since Mar 2018

05 Mar 2018, 10:30

Pathetic service delivery

I am continually being supp**** with expired goods from Pick n Pay when I order from them online, despite complaining about this to them time and time again and my requests for a refund are ignored (Calling customer services is a nightmare where you are placed on hold for what feels like an eternity). In addition to this, my latest delivery came a day late without any notification to me. Pick n Pay service delivery is pathetic and I am seriously contemplating not supporting them any longer.

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Replies (2)
Pick n Pay
Pick n Pay's reply07 Mar 2018, 10:30
Official

Good day Kim,

Thank you for taking the time to write to us.

Kindly accept our sincerest apologies for he unfortunate Online Shopping experience.

Our system indicates that you have been previously refunded for products that we returned.

Please feel free to contact us immediately should you have any issues/queries and we will gladly assist: ***

We value you as a Pick n Pay customer and are committed to improve continually on our service levels.

Kind Regards,

Anwar Mooideen

Pick n Pay
Pick n Pay's reply08 Mar 2018, 13:35
Official

Good day Kim,

Thank you for taking the time to write to us.

Kindly accept our sincerest apologies for he unfortunate Online Shopping experience.

Our system indicates that you have been previously refunded for products that we returned.

Please feel free to contact us immediately should you have any issues/queries and we will gladly assist: ***

We value you as a Pick n Pay customer and are committed to improve continually on our service levels.

Kind Regards,

Anwar Mooideen