Pathetic service

I purchased a Pure Pleasure Single bed blanket on July 8, 2024, from Pick n Pay Steeledale. The product became defective on 05 August 2024. Pick n Pay Steeledale refuses to refund my money, but rather returns the product to Cape Town for repairs. I find this policy to be totally unacceptable due to the fact that 2 months have past with no feedback. Tried calling numerous times no answer to customer care.