Pathetic service at Pick n Pay-Randburg Square

I want to bring this to your attention about Pick n Pay at Randburg Square.I have been always a customer at this branch as it is only 15 mins away from my resident. For the past weeks,it seems staff at tills relax a bit(not knowing if there is any supervisor).The ques get long and and they use their voices to call "NEXT".

Yesterday 11.06.2021 @ around 2pm, i went on for a quick shopping and the que seemed not moving. A security personnel called "NEXT" and directed me to express till as no-one was there. The way the cashier looked at me was very strange. I already knew she will ask me why did i come because i had more than 5 items. I explained upfront but she asked me can i read in a rude way and i explained the security lady asked me to come here which she should have understood because of que. She refused to scan my groceries and said i must go back and join que. That is when i lost it because she was not professional at all. I just dumped my groceries there and left.

Now i want to say to management, there is Shoprite ,there is pick n pay -Ferndale on republic shops. If there are long ques, the supervisors or other cashiers will direct you to cigarettes' counter, express tills trying to alleviate the pressure and enhance smooth flow. This was failed by Randburg Pick n pay and i ended up going to Shoprite to do my shopping. You have lost a valuable customer and and i would rather drive to Ferndale on republic that is 25-30mins away than to face this disgusting ,unprofessionalism service.

Please check your CCTV for evidence.