Pathetic service @Pick n Pay Phoenix

My mum, a pensioner needed to draw out money from her sassa card, the store Pick n Pay Phoenix was quite so we politely approached a cashier to find out the process since it was the first time we wanted to draw out money from the store. A member of management was at the till point with the cashier and responded we must ask all the cashiers on duty who has money. I looked in disbelief, we as customers was suppose to ask every cashier how much money is in their tills while she stood their talking with her arms folded and talking.If a ******* happened 15mins later was we going to held accountable because we knew how much money was in each till point. The management of pick n pay Phoenix needs training and coaching s****s, not screaming over customers to get change, check prices and the management have no idea how to even void or adjust a price. The packers need to be present at their stations as well. Pathetic service yet it was taken over by new owners. Coming from the service industry, word of mouth makes u lose not just customers but business.